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Frequently
Asked Questions

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How do I cancel a bill payment?

To cancel a pending bill payment

  1. Login to Achieva Online Banking
  2. Select "Bill Payments"
  3. Click "View Future dated"
  4. Click "Cancel" for the pending payment you want to cancel
  5. Click "OK"



To cancel a pending bill payment

  1. Login to the Achieva Mobile App
  2. Go to "Move Money" menu
  3. Select "Pay Bills"
  4. Select "Pending"
  5. Click the arrow beside the payment you wish to cancel
  6. Click "Delete"
  7. Click "Yes"