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Frequently
Asked Questions

How do I set up "Remember Me"?
Are there fees to deposit cheques using the Mobile App?
When does my GIC mature?
How do I get a void cheque?
How do I log out of Online Banking?
How do I view an audit trail of my account history?
How do I add or remove an account beneficiary?
How do I set up alerts on my account?
How do I set up Quick Balance?
Can I deposit a cheque using the Mobile App?
Where can I find or print my statements online?
How do I set up a direct deposit into my Achieva account?
Are my deposits protected?
How do I set up Achieva Direct Transfer on my account?
How do I set up Two-Factor Authentication?
When will I get my tax forms?
How can I send a Secure Message?
When is interest paid in my savings account?
What are the benefits of opening an Achieva Financial Savings Account?
What is your transit / routing number?
Can I refer someone to Achieva?
What are your GIC rates?
I am receiving a "bad PIN" error message at the ATM; what does that mean?
How do I open an Achieva account?
How do I login to Achieva Online Banking?
How much does it cost to use Achieva Online Banking?
How can I modify a pending bill payment?
How do I login to the Mobile App?
Is there a dollar limit for cheques deposited using the Mobile App?
Is there a fee to make a mobile deposit?
Why can’t I login to my account?
Where are your locations?
What are your hours?
What holidays will you be closed?
Will there be a hold on deposits to my account?
Can I withdraw funds from a GIC before it matures?
What GIC terms are available?
What are the benefits of an Achieva Financial Guaranteed Investment Certificate (GIC)?
What if I forgot my Online Banking password?
How do I transfer funds to/from other financial institutions?
What are your service fees?
How do I set up Touch ID & Face ID Login?
How do I change my personal contact information (address, phone number, email, text)?
How do I contact you?
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How do I cancel a bill payment?

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If you have already completed the bill payment, please contact us by Chat, Secure Message or call 204.925.6824 or 1.877.224.4382.


To cancel a pending bill payment

  1. Login to Achieva Online Banking
  2. Select "Bill Payments"
  3. Click "View Future dated"
  4. Click "Cancel" for the pending payment you want to cancel
  5. Click "OK"



If you have already completed the bill payment, please contact us by Chat, Secure Message or call 204.925.6824 or 1.877.224.4382.


To cancel a pending bill payment

  1. Login to the Achieva Mobile App
  2. Go to "Move Money" menu
  3. Select "Pay Bills"
  4. Select "Pending"
  5. Click the arrow beside the payment you wish to cancel
  6. Click "Delete"
  7. Click "Yes"

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