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Contact Achieva Financial

Achieva is committed to providing you with excellent support and personal service.

Reach us when you need us.

Mon to Fri: 8am – 6pm
(Central Standard Time)
Local: 204.925.6824Toll Free: 1-877-ACHIEVA (1-877-224-4382)
If calling from outside of Canada, use the local number; long distance charges will apply.
Live Chat Mon to Fri: 9pm – 5pm
(Central Standard Time)
Chatbot available 24/7
Mailing Address:
PO Box 2729 Stn Main
Winnipeg, Manitoba
R3C 4B3
For your security, please do not send confidential or financial information via email including account numbers, passwords, or other account details.
Secure Message
Achieva customers can send us personal and confidential information securely with Secure Message.
How to send a Secure Message?
  • Log in to Achieva Online Banking
  • Click the envelope icon
  • Select "Write to Us"
  • Write your message and hit send

Lost or stolen ATM / Debit card?

You can suspend a lost or stolen ATM/Debit card to immediately stop anyone from using it.

Achieva Online Banking
1. Log in to Achieva Online Banking
2. Click on “Account Services” in the left-hand menu
3. Select “Suspend ATM Card” and follow the instructions on screen

Or you can call 1.888.277.1043 24 hours a day, 7 days a week.

You can order a new card via Secure Message, chat or contact us.

Frequently Asked Questions

How can I send a Secure Message?
Where are your locations?

Achieva Financial is an online savings institution and therefore does not have any physical locations to serve customers.

Achieva Financial is a division of Cambrian Credit Union, with its main office located in Winnipeg, Manitoba.

What are your hours?
Achieva Financial representatives are available Monday to Friday from 8 am to 6 pm (Central Standard Time).
How do I transfer funds to/from other financial institutions?
What are your service fees?

View our service fees.

What is Two-Factor Authentication (2FA)?

Two-Factor Authentication (2FA) provides additional security when logging into Achieva Online Banking or the Achieva Mobile App.

When logging in with 2FA, you will need to enter your password plus a verification code that will be sent to you via text or email.

For additional security, you can enable 2FA to be "Always On", meaning you would need to enter a code every time you login to your account.

If 2FA is not enabled for each login, the verification code will be required when:

  • Logging in using a new device
  • Logging in from a new location and there is no matching travel advisory on your account
  • When cookies/cache have been cleared on your device

How to setup Two-Factor Authentication