Alert Icon
Having issues logging into our newly updated Mobile App?
Follow these steps to resolve the issue.
Learn More
having-issues-logging-into-our-newly-updated-mobile-app
Close Icon
Alert Icon
Canada Post Mail Strike
Access your important financial documents online during the strike.
Learn More
canada-post-mail-strike
Close Icon
Alert Icon
Call for Nominations
The Call for Nominations for the 2025 Board of Directors' Election is now open! We will be accepting nominations until January 3.
Learn more.
call-for-nominations
Close Icon

Frequently
Asked Questions

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

How do I set up bill payments?

To set up bill payments in Online Banking

1. Log into Achieva Online Banking

2. Go to "Move Money" and select "Pay Bills"

3. Select the desired account and select the payee from the drop down list*

4. Enter the bill payment details

   To future date a payment

   - Enter the desired payment date

   To repeat a payment

   - Enter the desired date and frequency and click "Submit"

5. Click "Confirm" or "Edit" to edit

*To add a payee

- Select "Manage Payees" and click on the person icon

- Select the payee from the list and enter the account number (no spaces or hyphens)

- If the payee is not on the list, please contact us

To set up a recurring bill payment

1. Log into Achieva Online Banking

2. Go to "Move Money" and select "Pay Bills"

   Existing Payee

  - Select the desired account and then select the payee from        

  the drop down list

  - Enter the details of the recurring payment, including the

  frequency

  New Payee

  - Select "Manage Payees" in the top right and then click on

  the person icon to "Add Payee"

  - Select the payee from the list and enter the account number

  (no spaces or hyphens).  If the payee is not on the list,

  contact us.

3. Click "Submit" and click "Confirm" or "Cancel" to edit

To delete or edit a recurring bill payment

1. Log into Achieva Online Banking

2. Go to "Move Money" and select "Pay Bills"

3. Click "Pending"

4. Go to the scheduled payment you want to change and click "Options"

  - To view details of the payment, select "View Details"

  - To edit details of the payment, select "Edit"

  - To delete the payment, select "Delete"

5. View confirmation details and click "OK" or "Cancel" to edit

To set up bill payments in the Achieva Mobile App:

1. Log into the Achieva Mobile App

2.Go to the "Move Money" menu

3. Select "Pay Bills"

4. Click on the person icon

5. Start to type the name of the bill payee to search. (Note: all types of Mastercard or Visa accounts are listed under those names respectively) * If bill payee is not on the list, please contact us.

6. Enter the account number (with no spaces or hyphens)

7. You may enter an account nickname if you wish

8. Click "Submit"

9. Review the bill payee information and click "Confirm" or click "Edit" to make changes.

To add an automatic bill payment in the Achieva Mobile App

1.Log in to the Achieva Mobile App

2. Go to the "Move Money" menu

3.Select "Pay Bills"

4.Select "From Account" and "Bill Payee" from drop down lists. Enter "Amount", "Date" and Select "Frequency" from drop down list if you wish to set up the payment on a recurring schedule.

5. Click "Submit"

6. Review the information and click "Confirm" to complete your payment or click "Edit" to make changes.