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Frequently
Asked Questions

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How do I set up bill payments?

To set up bill payments in Online Banking

1. Log into Achieva Online Banking

2. Go to "Move Money" and select "Pay Bills"

3. Select the desired account and select the payee from the drop down list*

4. Enter the bill payment details

   To future date a payment

   - Enter the desired payment date

   To repeat a payment

   - Enter the desired date and frequency and click "Submit"

5. Click "Confirm" or "Edit" to edit

*To add a payee

- Select "Manage Payees" and click on the person icon

- Select the payee from the list and enter the account number (no spaces or hyphens)

- If the payee is not on the list, please contact us

To set up a recurring bill payment

1. Log into Achieva Online Banking

2. Go to "Move Money" and select "Pay Bills"

   Existing Payee

  - Select the desired account and then select the payee from        

  the drop down list

  - Enter the details of the recurring payment, including the

  frequency

  New Payee

  - Select "Manage Payees" in the top right and then click on

  the person icon to "Add Payee"

  - Select the payee from the list and enter the account number

  (no spaces or hyphens).  If the payee is not on the list,

  contact us.

3. Click "Submit" and click "Confirm" or "Cancel" to edit

To delete or edit a recurring bill payment

1. Log into Achieva Online Banking

2. Go to "Move Money" and select "Pay Bills"

3. Click "Pending"

4. Go to the scheduled payment you want to change and click "Options"

  - To view details of the payment, select "View Details"

  - To edit details of the payment, select "Edit"

  - To delete the payment, select "Delete"

5. View confirmation details and click "OK" or "Cancel" to edit

To set up bill payments in the Achieva Mobile App

  1. Login to the Achieva Mobile App
  2. Go to the "Move Money" menu
  3. Select "Pay Bills"
  4. Click on the menu icon (three dots in the top right corner)
  5. Select "Add Payee"
  6. Select the Bill Payee from the alphabetical drop down list* (Note: all types of Mastercard or Visa accounts are listed under "M" or "V" respectively)
  7. Enter the account number(with no spaces or hyphens) and click "Add"
  8. Review the bill payee information and click "Confirm" or click "Cancel" to edit


* If bill payee is not on the list, please contact us.


To add an automatic bill payment in the Achieva Mobile App

  1. Login to the Achieva Mobile App
  2. Go to the "Move Money" menu
  3. Select "Pay Bills"
  4. Select “From Account” and “Bill Payee” from drop down lists*
  5. Enter “Amount”
  6. Select “Frequency” from drop down list
  7. Click “Submit”
  8. Review the information and click “OK” or click “Cancel” to edit


* If bill payee is not on the list, please contact us.