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Frequently
Asked Questions

How do I set up "Remember Me"?
Are there fees to deposit cheques using the Mobile App?
When does my GIC mature?
How do I get a void cheque?
How do I log out of Online Banking?
How do I view an audit trail of my account history?
How do I add or remove an account beneficiary?
How do I set up alerts on my account?
What is your transit / routing number?
How do I set up Quick Balance?
Can I deposit a cheque using the Mobile App?
Where can I find or print my statements online?
How do I set up a direct deposit into my Achieva account?
Are my deposits protected?
How do I set up Achieva Direct Transfer on my account?
How do I set up Two-Factor Authentication?
When will I get my tax forms?
How can I send a Secure Message?
When is interest paid in my savings account?
What are the benefits of opening an Achieva Financial Savings Account?
What is your transit / routing number?
Can I refer someone to Achieva?
What are your GIC rates?
I am receiving a "bad PIN" error message at the ATM; what does that mean?
How do I open an Achieva account?
How do I login to Achieva Online Banking?
How much does it cost to use Achieva Online Banking?
How can I modify a pending bill payment?
How do I login to the Mobile App?
Is there a dollar limit for cheques deposited using the Mobile App?
Is there a fee to make a mobile deposit?
Why can’t I login to my account?
Where are your locations?
What are your hours?
What holidays will you be closed?
Will there be a hold on deposits to my account?
Can I withdraw funds from a GIC before it matures?
What GIC terms are available?
What are the benefits of an Achieva Financial Guaranteed Investment Certificate (GIC)?
What if I forgot my Online Banking password?
How do I transfer funds to/from other financial institutions?
What are your service fees?
How do I set up Touch ID & Face ID Login?
How do I change my personal contact information (address, phone number, email, text)?
How do I contact you?
How do I change my Achieva Online Banking password?
How do I cancel a bill payment?
How do I set up bill payments?
What is the maximum amount I can withdraw from an ATM in one day?
Can I make ATM deposits?
Where are Achieva Financial ATMs located?
What is your mailing address?
How many accounts does Achieva Financial allow me to have?
How do I transfer money between Achieva accounts?
What is my account number?
How do I add account nicknames to my accounts?
What is Two-Factor Authentication (2FA)?
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Back to all FAQs
Back to all FAQs
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What if I forgot my Online Banking password?

Online Banking
Mobile App
Other

If you have Two-Factor Authentication (2FA) on your account and did not set it up or change your email/text contact in the last 30 days:

  1. Go to Achieva Online Banking
  2. Click "Forgot your Password" on the login page
  3. Enter the one-time code that you received via text or email
  4. Follow the instructions to create your new password


If you do not have Two-Factor Authentication on your account or you set it up or changed it in the last 30 days ago:

  • Contact us at (204) 925-6824 or 1-877-224-4382 from 8am - 6pm (CST) Monday to Friday to reset your password.

If you have Two-Factor Authentication (2FA) on your account and did not set it up or change your email/text contact in the last 30 days:

  1. Go to the Achieva Mobile App
  2. Click "Forgot your Password" on the login page
  3. Enter the one-time code that you received via text or email
  4. Follow the instructions to create your new password


If you do not have Two-Factor Authentication on your account or you set it up or changed it in the last 30 days ago:

  • Contact us at (204) 925-6824 or 1-877-224-4382 from 8am - 6pm (CST) Monday to Friday to reset your password.

If you have Two-Factor Authentication (2FA) on your account and did not set it up or change your email/text contact in the last 30 days:

  • Go to the Online Banking or Mobile App tabs for further instructions


If you do not have Two-Factor Authentication on your account or you set it up or changed it in the last 30 days ago:

  • Contact us at (204) 925-6824 or 1-877-224-4382 from 8am - 6pm (CST) Monday to Friday to reset your password.


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