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Frequently
Asked Questions

How do I set up "Remember Me"?
Are there fees to deposit cheques using the Mobile App?
When does my GIC mature?
How do I get a void cheque?
How do I log out of Online Banking?
How do I view an audit trail of my account history?
How do I add or remove an account beneficiary?
How do I set up alerts on my account?
What is your transit / routing number?
How do I set up Quick Balance?
Can I deposit a cheque using the Mobile App?
Where can I find or print my statements online?
How do I set up a direct deposit into my Achieva account?
Are my deposits protected?
How do I set up Achieva Direct Transfer on my account?
How do I set up Two-Factor Authentication?
When will I get my tax forms?
How can I send a Secure Message?
When is interest paid in my savings account?
What are the benefits of opening an Achieva Financial Savings Account?
What is your transit / routing number?
Can I refer someone to Achieva?
What are your GIC rates?
I am receiving a "bad PIN" error message at the ATM; what does that mean?
How do I open an Achieva account?
How do I login to Achieva Online Banking?
How much does it cost to use Achieva Online Banking?
How can I modify a pending bill payment?
How do I login to the Mobile App?
Is there a dollar limit for cheques deposited using the Mobile App?
Is there a fee to make a mobile deposit?
Why can’t I login to my account?
Where are your locations?
What are your hours?
What holidays will you be closed?
Will there be a hold on deposits to my account?
Can I withdraw funds from a GIC before it matures?
What GIC terms are available?
What are the benefits of an Achieva Financial Guaranteed Investment Certificate (GIC)?
What if I forgot my Online Banking password?
How do I transfer funds to/from other financial institutions?
What are your service fees?
How do I set up Touch ID & Face ID Login?
How do I change my personal contact information (address, phone number, email, text)?
How do I contact you?
How do I change my Achieva Online Banking password?
How do I cancel a bill payment?
How do I set up bill payments?
What is the maximum amount I can withdraw from an ATM in one day?
Can I make ATM deposits?
Where are Achieva Financial ATMs located?
What is your mailing address?
How many accounts does Achieva Financial allow me to have?
How do I transfer money between Achieva accounts?
What is my account number?
How do I add account nicknames to my accounts?
What is Two-Factor Authentication (2FA)?
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How do I set up Two-Factor Authentication?

Online Banking
Mobile App
Other

To set up Two-Factor Authentication in Achieva Online Banking

  1. Login to Achieva Online Banking
  2. Select "Account Services" from the left hand menu
  3. Select "Security Settings"
  4. Select "Two-Factor Authentication"
  5. Click "Get Code" beside the email or text that will receive the verification code
  6. Enter the one-time code that you received via text or email and click "Verify"*
  7. Click "Activate"

*Repeat steps 5 & 6 for another email or text if you wish

To set up Two-Factor Authentication in the Achieva Mobile App

  1. Login to the Achieva Mobile App
  2. Go to the "More" menu
  3. Select "Two-Factor Authentication"
  4. Click "Get Code" beside the email or text that will receive the verification code
  5. Enter the one-time code that you received via text or email and click "Verify"*
  6. Click "Activate"


*Repeat steps 5 & 6 for another email or text if you wish

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