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Frequently
Asked Questions

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Why do I need to enter my Social Insurance Number or ATM/ Debit Card number to change my login?

Your Social Insurance Number (SIN) is unique to you and will help us authenticate that it is you changing the login credentials to your account. To protect your SIN, you will only be asked to enter the last 4 digits, which we will compare to the SIN that we have on file.

You can also enter your ATM/Debit Card number to authenticate yourself during the new login process, since your card number is also unique to you.