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New Joint Account Login

ACHIEVA ONLINE BANKING & MOBILE APP

To enhance your online banking security, we are changing the way you log into your joint account.

To enable stronger security and authentication, we are changing how you log into your joint account via Achieva Online Banking and the Achieva Mobile App.

This is also an important step in providing personalized service that aligns with the evolving landscape of digital banking.

The login change is being rolled out to joint accounts only.

Prior to the start of the login change, we will send advance notification to the email address on file.

What you will need to do

On the date the login change is scheduled to start:

  • A window will pop up when you attempt to log into your joint account via Achieva Online Banking or the Achieva Mobile App.
  • Each customer on the joint account will need to follow the on-screen instructions to change their login credentials.


New User ID and Password

  • Each customer on the joint account will need to create a new User ID and a new Password.
    Once created, you will be prompted to log into your joint account using the new User ID and Password.


Alerts and Two-Factor Authentication (2FA)

  • Each customer on the joint accounts will need to setup 2FA and their desired Account Alerts.
    2FA protects against unauthorized online access.

Things to note before changing your login credentials:

  • Mobile App: If you are using the Achieva Mobile App, you will need to update to the latest version of the app before changing your login credentials.
  • Identification: You will need to input your ATM/Debit Card number or the last 4 digits of your Social Insurance Number to authenticate yourself before proceeding to change your login credentials.
  • Contact Information: You will be prompted to enter your current contact information. Providing both email and mobile/text is recommended to ensure you continue to receive 2FA codes, alerts and other important account updates without interruption.
Show step-by-step instructions
Show step-by-step instructions

1. When the change to Joint Account Login is rolled out, a message will pop up when you attempt to log into your joint account via Achieva Online Banking or the Achieva Mobile App.

2. You will then need to identify yourself by entering your ATM/Debit Card number or the last four digits of your Social Insurance Number.

3. You will then follow the on-screen instructions to create your new User ID and new password.

4. To complete the setup process, you will need to log into your account using your new User ID and new Password.

5. After logging into your joint account with your new login credentials, you’ll go through a few additional steps to complete the process.

  • Accepting Terms & Conditions
  • Setting up your new Authentication ID (we will ask for your Authentication ID when you contact us about your joint account)
  • Selecting desired Alerts on your account*
  • Setting up Two-Factor Authentication (2FA)*
*Note: Each customer on the joint account will need to set up their own Alerts and 2FA

This completes the entire process!
Moving forward, you will log into Achieva Online Banking or the Mobile App using your new User ID and new Password.

How this will take place

The change to the Joint Account Login process will start on June 5, 2024.

Joint account holders will have until August 5, 2024 to setup their new login credentials.

  • Before the deadline, you will be able to select “Setup Later” and continue to log in as usual. If you choose to Setup Later, a message will pop up alerting you of the deadline by which you will need to create your new login credentials.
  • After the deadline, you will be required to create a new User ID and a new Password to log into Achieva Online Banking and/or the Achieva Mobile App. There will no longer be a “Setup Later” option.

Questions?

Refer to the Frequently Asked Questions below for further details.
If you can’t find your answers within our FAQ, or wish to speak with a Customer Service Associate, please contact us using the details below.

Contact us at 204-925-6824 (or toll free within Canada 1-877-224-4382)
Monday to Friday 8:00am – 6:00pm (Central Standard Time)

Frequently Asked Questions

Changing Your Joint Account Login

What information will I need to change my joint account login?

To change your joint account login, you will need to enter your ATM/Debit Card number or the last 4 digits of your Social Insurance Number to authenticate yourself. If you don’t have either, you can contact us at 204-925-6824 (or toll free within Canada 1-877-224-4382) for assistance.

Why do I need to enter my Social Insurance Number or ATM/ Debit Card number to change my login?

Your Social Insurance Number (SIN) is unique to you and will help us authenticate that it is you changing the login credentials to your account. To protect your SIN, you will only be asked to enter the last 4 digits, which we will compare to the SIN that we have on file.

You can also enter your ATM/Debit Card number to authenticate yourself during the new login process, since your card number is also unique to you.

Does everyone on my joint account need to set up their new login at the same time?

Joint account holders do not have to change their login at the same time.

• Before the deadline: any joint account holder will be able to select “Setup Later” and continue to log in as usual.

• After the deadline: if not already done, joint account holders will need to will need to create their new login credentials in order to log into the joint account.

What happens if a joint account holder doesn’t log in before the deadline date?

If a joint account holder does not log into to Achieva Online Banking or the Mobile App before the deadline to change the login credentials, they will be prompted to create a new User ID and a new Password when they attempt to log in using their account number.

Why am I not changing the login on all my Achieva accounts?

We are starting the new login process with joint accounts only at this time.

Multiple Joint Accounts

Can I use the same User ID for all or some of my joint accounts?

Each of your joint accounts must have a unique User ID.

The User ID will replace the account number that you currently use to log into your joint account.

Can I use the same Password for all or some of my joint accounts?

As a best practice, all of your accounts should have a unique Password that is not easily guessed.

Unique, strong passwords are your best defense against online fraud.

General

Why is Achieva changing how I log into my joint account?

This change is part of our ongoing commitment to enhance security and authentication measures to protect access to your account and financial information. This change is also an important step in providing personalized service that aligns with the evolving landscape of digital banking. We believe this change will improve your overall experience and enable us to provide you with higher quality service.

How will we be notified about the change to the joint account login?

Advance notification of the upcoming change to the joint account login process will be provided in Achieva Online Banking prior to the rollout. If we have an email address on file, the primary customer on the joint account will receive email notification of the upcoming change and the rollout date.

What if I don’t use Achieva Online Banking or Mobile App?

If you attempt to log into your joint account in the future, you will need to complete the new login process including creating a new User ID and a new Password.

What are my new login credentials?

New User ID and Password

Each joint account holder will need to create a new User ID and a new Password. Once created, you will log in with your User ID (instead of your account number) and your new Password.

New Authentication ID

As part of our added security measures, each joint account holder will need to create a new Authentication ID. We will ask you for this ID whenever you contact us for assistance with your joint account.